5 Things Volume 4

Volume 4

The backpack kids are back in town. School is back in session and with a new season comes its ups and downs.

1. Our co-workers have less time for us! Some of our really hilarious and youthful souls are back in the world of academia. Study hard: Cedar, Asher, Keira, Jake, Cy, Cal, Ian, Kjell, Lucy and Thomas. On a very, very exciting note- Penti (our summer spunky basement daredevil) is studying abroad in India and we wish him all the luck and encouragement on his grand adventure overseas.

Pictured is the Mr. Deli Manager TK -- not going back to school -- who's been keeping his nose in books while researching more and more about fermentation but that's for another 5 things.

2. We have been joined by a local jean-vest-wearing-rockstar Jacob. When he's not slaying sandwiches, Jacob's a multi-media working artist in Duluth. He makes short films, shoots video and plays in several bands in town. Welcome to the island of food weirdos!

Ok... So if you add the look, the knife and the t-shirt... You might get the wrong impression of him. He's actually an incredible sweetheart. We just wanted him to be fierce for the internet. 

3. Earlier this summer our assistant manager JT (read: Coach) took a leap of faith and moved across the country to Montana. We were heartbroken to lose him as he brought in a stellar sense of humor to the workplace, but we knew that he had a different scenery calling his name. So since we're in the middle of testing our new sandwich kit, we sent JT the first four person Cajun Finn Kit! Reports say it arrived safely and made for a sentimental meal with a piece of home. We miss you, JT!!!

This could be you. Stay tuned as we will announce the Cajun Finn Kit this fall!!

Barn dinner. Barn dinner. Barn dinner. Those two words have been on everyone's mind for the last month here at the Smokehaus! So we are happy that tomorrow is finally the day that we will be sharing and making a wonderful experience with 50 guests and co-workers. Eric Goerdt sure knows how to throw a damn party!

4. Stephen and Mary made Mozzarella from scratch for our antipasto platters that we are serving at "Boot in the Barn" this Saturday at Hemlock Preserve. To make Mozzarella you have to bring up your curd mixture to 105 F. There was talk about double gloves, hot hands and other phrases that confirms that love and labor went into the making of the Mozzarella. 

5. Three large Porchettas will be smoked, roasted and fire licked as the main event for our "Boot in the Barn" dinner. This week Eric and TK rolled Berkshire pork loin and bellies together. Each Porchetta was massaged and slathered with white wine, lemon, rosemary, sage, garlic and olive oil and will be cooked until tender-perfection. Each Porchetta weighs about 20 lbs!!!! That's a lot of mouth-watering Berkshire pork.

Excuse our raw image, processing isn't always glamorous but the outcomes are worth the mess. 

5 Things Volume 3

Volume 3

It's the last official Friday of the summer! We've been honking right along, despite the competition (or welcome reprieve) of the State Fair, with catering, special events, and delivery.

1. We cranked out 67 BEAUTIFUL raviolo for our Boot in the Barn Feast on September 9th. Eric's special pasta recipe is stuffed with Bayfield sheep's milk ricotta, Parmigiano Reggiano, Minnesota sweet corn, leeks, and love. 

2. Stephen finished the Cedar Lounge menu - making this cozy Superior watering hole even more unique: it's the only place in Superior we will be providing regular delivery!

3. Northern Waters Restaurant has been offering a Burbot Po' Boy sandwich - based on the New Orleans original but adapted for the Northwoods, it's a must-try! 

4. Ken Hammerlund, mystical vegetable genius (aka our tomato guy), appeared with his own blend hot sauce. We've been working on our own recipe, and his zesty, veggie-infused concoction is a great inspiration.

5. Woody's brand new baby boy has robbed him from our basement! Jeremy has been holding down the prep room nonetheless, even as the sandwich cooler has been on the fritz, employees have called in sick, and delivery has exploded! Thanks, Jerbaby Boi.

6. BONUS: Boot in the Barn planning is revving up. We've selected a remarkable amount of crystal, travertine, bronze, and silver to make a Medici marvel. Ci vediamo li! 

5 things volume 2

Volume 2

It's Friday, and the weekend is just gearing up. Our busy shop season is nearing the end. There is sure to be a bustling shop this weekend and all the shenanigans that go with it, but here's 5 things that happened this past week, at #thesmokehaus:

1. As we have probably all forgotten already, Monday was the Solar Eclipse. The country seemed to be a buzz with the impending total eclipse, but NOT HERE IN DULUTH! NOPE! Go figure, a cloudy day here and we were stuck inside making sandwiches, processing meat, prepping food, and packing box after box of bacon. They tell me I will learn to love this “cool” weather in Duluth. They also tell me these 70 boxes that went out this week ain’t nothin’ compared to the holiday mail order season. Eeek! :/

2. Taylor and Eric make a giant Porketta. We’re talking almost 20 pounds of butterflied pork loin and pork belly smothered in herbs and rolled to perfection. Several hours in the smoker will have that belly caramelized just right. Have you ever seen such beauty? And look at that Porketta! 🙂 This Tuscan-style porketta will be the focal point up our upcoming and final Barn Dinner of the season. We love putting on these events. We get to showcase our skills outside of the Smokehaus, and be creative and innovative. We get to bring people together over food (what we do best).

3. Jerry made some bread this week (as he does every week). By the numbers: 1 guy, 80 loaves of bread, 1 tiny oven! Impressive, no? Jerry’s evil plan is to be a full time baker for the shop. YAASSSS! Right now he bakes all of this in a 2x2x2 Blodgett oven, a true testament to his commitment and love of bread-making.

4. Can we talk for a minute about how we all hate packing peanuts? They are the worst! Always sticking themselves to your clothes and hands. We’re practically swimming in them here. But sadly they are a necessary component for shipping. 🙁 These 20 cubic foot bags are just ridiculous. With only 1 very over-used elevator at the DeWitt-Seitz Building, our employees hoisted these prodigious packs of peanuts up 3 flights of public stairs and public stares! A hilarious sight to see. Now they loom and tower over our ever enclosing office space.

5. And unto us, a Smokehaus baby was born. Well, not exactly to us, but to our dear employee, Woody! We waited with anticipation all last week and as the silly due date came and went. Woody finally took his leave and we all blankly looked at each other wondering how we would know when it finally came. And finally this week, we get to say, “Congrats to the happy couple!”

How to Survive a Summer Line at Northern Waters Smokehaus

By Ned Netzel, Frontline Force, Musician, Sandwich Inventor

Dig, if you will, a picture of yourself entering Dewitt-Seitz Marketplace for the first time. It is a sunny, hot summer day, and you have just spent the last fifteen minutes searching for a parking spot or “bridged.” Your GPS has sent you on what seems like a wild goose- *ahem* salmon-chase, but finally you arrive at our shop—perhaps you first heard of us while watching our segment on Diners, Drive-Ins & Dives (filmed during our more idle days)—and after entering through the modestly-labelled “exit” door (appropriate only while wearing a raspberry beret) are asked to head to the back of what appears to be a line all the way through the building. Trust me: Those of us making sandwiches behind the counter are just as terrified as you. And those of us behind the deli cases feel for you. Now that we've acknowledged the mutual trepidation, I would like to lay out a (fingers crossed) concise guide to improving your experience, and that of your fellow patrons, at our establishment.

The “Flow” of our shop

This section is not about our talented designer, “Flo;” it is about the best way to navigate our tiny shop. A somewhat superficially confusing interior design element of our shop is that the checkout register is directly next to the exit door. Allow me to explain why this works best for everyone in three short points: First, it allows us to direct our line down through the building in such a manner that it neither clogs the hallway, nor blocks the entrance to our amazing neighbors, Lake Avenue Café . Secondly, it allows us to divide our tiny (even at two-times the size it was just 3 years ago) shop into an initial grocery/deliberation section, an ordering/payment section, and a final waiting/dining section. If this path is followed, the line will move steadily and your likeliness of feeling stuck in line will decrease greatly. Order grocery items, ask questions, and contemplate your sandwich order before the register; place sandwich orders at the register; prepare to be amazed after the register. My awesome (see: helpful, hilarious) coworkers and I are always there to help with the process, but you, dear reader, shall no longer be dependent on them.

Pro-tip: If you know exactly what you want, try ordering from our pickup/delivery department. You can even order online!

Interacting with Our Staff

Everyone in our shop is either human or service animal, so miscommunication is inevitable, but our staff is trained to do everything in our power to provide you with excellent service. Here are a few things you should feel free to ask of us, if we haven’t already offered them:

An Italiensk sandwich from Northern Waters Smokehaus

• Menus. 99%* of the time we have them available for our deli & catering department. You can take them with you or leave them once you’re finished. If you have your smartphone or tablet with you, all of the menus are available on our website. *This is one of  85% of all statistics made up on-the-spot for the purposes of this article.

• Samples. In an ideal world, we have curated samples for you already. In reality, sometimes the line and the long hours have us focused on figuring out what you want and getting it to you in a timely manner. This is your invitation to ask for samples. You have graced our shop with your patronage (or, in other words, waited in a long line to get there), so we would like you to leave with zero surprises about whether you’re getting what you want. With a few exceptions -  mostly frozen goods -  our products are available for sampling. All we ask is that you are respectful of your fellow customers. More on this in the next section, but as always, we are available to help guide the procession.

• Advice. Listen, our shop may be very small, but it can be overwhelming. The staff at NWS will never take for granted that you share our detailed knowledge of our products (shout out to the repeat customers and regulars who do, but there’s no expectation). The sandwich board alone merits hours of analysis (and aesthetic appreciation, shout out again to the phenomenal Flo). Ask us about our favorite sandwiches/deli items, customer favorites, pro-tips, and pairing recommendations. My coworkers and I are not robots, but due to the nature of the work, we often find ourselves repeating actions and phrases throughout the day. When engaged in a friendly manner, we at NWS are among the most thoughtful, funny, and helpful customer service representatives you’ll ever meet, and we love the food we prepare. It bears repeating that we feel for those of you who wait in long lines to experience our amazing products.

Interacting with your fellow customers

Please allow me to editorialize for a minute:

So many of us walk through the world in fear of those around us, or plagued by our own anxieties and problems. Have you ever found yourself feeling lost or alone in a sea of people? Humans are social creatures, yet so much that goes on in the world can isolate us, alienate us, or upset our carefully crafted and protected comfort zones. This isn’t wrong, by any means, but it is sad. Human existence is a strange and beautiful thing, and each person has a unique perspective on the world, yet it can be very easy to allow our joy and wonderment at our environment to become anger and annoyance.

With that said, the best advice I can offer you for surviving the long summer lines at NWS is to engage your fellow customers. Perhaps the person in front of you is ordering a month’s worth of deli items and you only want to order a few sandwiches: ask them if it’s alright to pass them and order. Our staff is used to facilitating these interactions, but we are not always able to. Perhaps you are new to our establishment and the person in front of you is a veteran Smokehauser: ask them if they have any recommendations. Take a look at our Trip Advisor reviews to find that we have passionate and knowledgeable customers. If I know anything about humans, it is that we love to talk about the things we like (guilty as charged: ask me about my favorite music sometime—probably not in the NWS line, although I have occasionally jotted down music recommendations for customers when I thought they would be valued. Maybe I’ll write a future blog post about music culture at NWS. I’ll have to check with my superiors first).

Share your light with your fellow customers, and be a mirror to reflect theirs. We’re all in this together.

Miscellaneous tips

*Have a locally crafted beer with your meal. Our shop can’t sell alcohol, but our neighbors at  Lake Avenue Café have a wonderful bar (a staff favorite post-shift haunt) and a liquor license that extends to the front deck and the tables in the hallway. Get your sandwich wrapped to-go or in a basket (which we trust you will return to us), grab a drink from Lake Avenue Café, and enjoy an exquisite meal in the sunshine of our shared patio.

• Feel as if you have waited long enough in line? Get something from our grab’n’go case and skip the wait for your sandwich, or have the deli staff make you a fish basket, which is typically ready by the time you get to the register. And of course, if lines aren’t your thing, here’s another reminder that you can place delivery and pickup orders online.

• Take it all in. Since we expanded our shop in 2014, we have put a ton of work into making NWS an aesthetically pleasing experience, from the smell and taste of smoked meats, fish and charcuterie, to the visual splendor of the hand-designed sandwich menu, to the serve-yourself nature of a number of our available grocery items, even to the music playing to keep our staff and guests dancing and smiling through the workday.

• Our pickup department has their own door, located in the alleyway between  our building and Duluth Pack. Our phone number is painted on the door next to it, and all you have to do to skip our voice menu and reach the pickup department is press 1. Unfortunately, due to the heavy volume of customers in our shop, if you want to order additional items once you arrive, you’ll have to wait in line. If you find yourself in this position, please refer to our wonderful How to Survive a Summer Line at Northern Waters Smokehaus guide.

If you have any further questions about the best way to experience our shop, I’m not surprised. I have worked at NWS for a few years, and I still learn things about our shop and sandwiches every shift. Just know that we’re happy you’re here for us, and we’ll do our best to be there for you.

P.S. If you noticed the Prince allusions at the beginning of this guide, I love you and you are part of what is right with this world. Try the Purple Range sandwich: A quarter pound of pastrami, cabbage, pepperoncini and red onion on a Crayo-spackled hero roll.