PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable to anyone.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY

We are proud of our products and services, therefore we stand behind them! We have a 100% satisfaction guarantee. Our mail order staff is happy to work with you to resolve any issues, replace product, or refund as necessary. We will never require you to ship product back to us.

Please consider it our honor to assist with you any issues that arise. Please contact

888.663.7800 or email april@nwsmokehaus.com

SHIPPING POLICY

Due to the perishable nature of our products, we ship Monday – Wednesday to ensure weekday delivery. Orders placed after 12 noon Central Time on Wednesday will be processed the following Monday. We ship via FedEx 2nd day and FedEx ground and guarantee delivery within 48 hours of shipping. Sorry, we cannot deliver to P.O. boxes.