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WHAT IF THERE IS A PROBLEM WITH MY ORDER?

Simply contact us right away after you receive the order. It’s best to notify us immediately so we can help assess the nature of your issue. We are happy to work with you to find the proper solution to your concern. We stand behind our products and processes and we value your feedback on your experience with us.

***The Mail Order Department is open Monday-Friday 9:00 a.m. – 3:00 p.m. If you leave an email or voicemail outside of Mail Order hours, we will return your message soon as we are back in the office in the order they are received.

Contact: mailorder@nwsmokehaus.com or 218.724.7307 ext. 2

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