How should your deli meats be stored?

We recommend that fresh deli meats be consumed within 5-7 days of purchase. Deli meats can be frozen as well, although we recommend only freezing whole chunks of deli meat, not sliced meat. Frozen deli meat is probably best when consumed within 2-3 months.

How should smoked fish be stored? Can you freeze it?

Smoked fish should be stored in refrigeration.

Smoked fish can be frozen, but we do not recommend it as it degrades in quality significantly in the freezer. If the fish will be consumed at different times, we recommend that you separate the pieces prior to freezing. If you must freeze smoked fish this is the best method:

  1. Only freeze smoked fish that has not been previously cut into and has not expired.
  2. Place the piece of fish inside a freezable zip-lock bag.  Make sure that the bag is completely sealed and try to get all of the air out of the bag as air will dry the fish.
  3. Write the freezing date on the bag so you can keep track. Do not store product in the freezer for more than 2 months.
  4. Place the individual bags inside a container to protect the integrity.
  5. Place this container away and above raw products to prevent potential cross-contamination.
  6. We recommend that your freezer is set to the lowest temperature possible as this will protect the flavor and freshness even further.

WHAT IF THERE IS A PROBLEM WITH MY ORDER?

Simply contact us right away after you receive the order. It’s best to notify us immediately so we can help assess the nature of your issue. We are happy to work with you to find the proper solution to your concern. We stand behind our products and processes and we value your feedback on your experience with us.

***The Mail Order Department is open Monday-Friday 9:00 a.m. – 3:00 p.m. If you leave an email or voicemail outside of Mail Order hours, we will return your message soon as we are back in the office in the order they are received.

Contact: mailorder@nwsmokehaus.com or 218.724.7307 ext. 2

WHAT SHOULD I DO WITH THE INSULATED BOX MATERIALS?

All materials used to ship are reusable, however if you need to discard please note they are all eco-friendly materials. The corrugated box is recyclable. The insulation is biodegradable (including the poly film). If you remove the poly film, you can also compost the cotton fibers within. The packing peanuts are also biodegradable. Please reuse the ice packs for future picnics to the beach or give to a friend.

Why did my order get delayed?

You will receive an automated email with your tracking number after your order is processed. You can track your package there, or shoot us an email (or call) if you can’t find the tracking notification. If you ordered perishable items from us, your order should arrive 1-3 days after being shipped depending on your location. If you ordered non-perishable items, your order may take some extra days to arrive. Our current carrier is FedEx. However, gift cards will be sent via USPS without a tracking number.

If you would like your package to arrive on a particular day (Wednesday – Friday), include that in the checkout field labeled “order notes”. If we are unable to make that delivery day possible, we will reach out to you using the phone number or email address provided.

We understand that this is a bit confusing. If you’d like to know exactly when your package will arrive to its destination, call 218-724-7307 and speak to the Mail Order Director.

WHEN WILL MY ONLINE ORDER BE SHIPPED?

Due to the perishable nature of our goods, we ship nationwide Monday through Wednesday every week to ensure weekday delivery. Orders received before 12:00 p.m. CST Sunday –Tuesday will be processed the next day. Orders received after 12:00 p.m. CST Wednesday will be processed the following Monday. For most Minnesota residential addresses, we will ship on Thursdays as well, for orders received by 12:00 p.m. CST on Wednesdays. If your order is unable to ship due to product availability, we will contact you to alert you to the next available ship date.Please view our 2019 Holiday Shipping Schedule here.

HOW MUCH WILL SHIPPING COST FOR MY ORDER?

The majority of our products are perishable and need to be kept cold. We ship our products with ice and require expedited shipping to ensure that our products reach you in perfect condition. Our shipping costs are based upon the destination of the package.

For boxes traveling to Minnesota, we charge $18 shipping per order. Minnesotans, rejoice!

For boxes traveling to the “Midwest” (ND, SD, KS, IA, MI, WI, IL, IN, MI, OH, MT, WY, CO, KY, WV, TS), we charge $24 shipping per order.

For all other states in the Continental US ( NY, PA, WA, CA, OR, NV, ID, UT, AZ, NM, TX, OK, AR, LA, MS, AL, GA, FL, NC, SC, VA, DC, MD, DE, NJ, CT, RI, MA, ME, NH, VT) we charge $58 shipping per order.

For boxes headed to AK and HI we charge $65 shipping per order – we’re sorry folks, you’re just so dang far away!

If you order salami only, the shipping charge is $16 no matter where the box is traveling to. We ship it UPS Ground and it will take less than a week to arrive to its destination once it has been scanned and picked up by UPS.

We understand that shipping costs add up and love to offer shipping promotions! Stay tuned to our website and newsletters to find out if you order may qualify for limited-time free or reduced shipping.

HOW ARE YOUR PRODUCTS PACKED FOR SHIPPING?

Our products are either vacuum packed, wrapped in butcher paper, or packed in sealed plastic tubs. All of our products will be labeled with what they are along with their ingredients. They will also include cooking instructions and expiration dates when necessary. We ship our packages with food-grade reusable ice packs in insulated boxes, using biodegradable insulation and packing peanuts. The ice packs and boxes will keep our products cold until they reach your door.