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5 Things: July 12th, 2019

5 Things™ is back from vacation. I had the best steak of my life (please pound your steaks thin and marinate them overnight before you ever consider cooking them), my very first experience with escargot, watched a Chicago-sized storm cloud travel over Chicago from a balcony at the epicenter of the cloudburst, and even got a wicked sunburn at a crowded beach, but didn’t manage to churn out a blog. Hopefully you just went about your lives and didn’t miss it too much.

Here’s a handful of things that I’ve learned about life at NWS since I’ve returned.

Andy has stepped into his role as Mail Order director.

I already knew about this one, but you may not have. Shipping our hand-crafted products around the nation is part of the foundation of our business, but the department has been without a leader for a couple months. In practice, perhaps you didn’t even notice, due to our staff’s ability to fill in the gaps.

We interviewed several candidates within our existing staff, and selected Andy to guide the future of this department. Training in as the director of this massive endeavor—December is one of our most profitable months, and that is in large part due to mail order—is no small, short, or easy task, so we wish Andy the best.

Tyler has evolved into his delivery/pickup assistant manager-form.

Tyler, who once told me he didn’t want any responsibility beyond being a good dishwasher—I’m paraphrasing—has now taken on more responsibility, seemingly of his own accord.

The delivery/pickup department, which has been going through its own evolution lately—simultaneously contracting its in-haus delivery hours and range, and expanding its hours and range through third-party delivery services Food Dudes and Bite Squad—welcomes Tyler’s affable leadership.

The Fish Schtick.

“Sandwich Lab” may be one of the most-oft repeated phrases in my blogging life. This month’s Sandwich Lab special (temporary addition to the sandwich menu) is a curious sandwich called the Fish Schtick.

Assembled on a haus ciabatta roll, it is composed of Traditional Smoked Atlantic Salmon, tomato, cornichon pickle, lettuce, mayo, and lemon pepper. It has a bright, complex, yet cohesive harmony of flavors tied together by the smoky goodness of our salmon.

The Fish Schtick accounts for about 2% of our sandwich sales during its time on the menu, which is nothing to shake a schtick at.

The months ahead will feature a Lake Superior Lake Trout-salad sandwich, and a smoked Andouille sausage, chevre, and green apple sandwich. Stay hungry, because all of these Sandwich Lab specials get you two stamps on your sandwich card. Now that’s value!

We have the hardest working production crew in town!

Okay, this may not be strictly true—I didn’t do any research—but hear me out: I checked in with our team of roughly five smokers about their life in the basement, and found out that they’ve been putting in hours—working double shifts, sometimes triples, and the occasional overnight—but that was only after some prying on my part.

Their first answer to my inquiry about life in the basement: “It’s pretty chill!”

How’s that for a winning attitude? This is the energy we need to take with us into the rest of 2019.

We had a span of 11 days that would have blown my mind when I started at NWS.

And I was on vacation the whole time.

When I began working at our humble deli, there was tangible excitement any time our daily sales were above $5,000. I’m pretty sure $9,000 in sales would have merited a pizza party, popping Champagne corks (or vigorously-shaken LaCroix cans), and maybe even some light screaming.

While I was out of town, our average daily sales were closing in on $10,000, even on days that we closed early, due to holidays and our Sunday hours. For eleven days.

We’re really glad you all like us so much.

We love you forever!

See you next time on 5 Things™.

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5 Things December 7th

Today’s post will be a serious one. We’re already a week into December and there’s already been a post about “x things pertaining to mail order” on our blog, but the 5 Things™ this week are still going to pertain to mail ordering our products during the month of December. There’s so much to cover.

  1. Cutoffs for holidays!
    This is all I want in my stocking this year. Full-length jeans that have been turned into short jeans. Free the calf. I am kidding, and apologetic. This was supposed to be a serious post.What I’m really talking about is cutoffs for shipping our products based on holidays which affect shipping or might be your reason for ordering in the first place.
    Here are some relevant dates & times and how they pertain to shipping:Tuesday, December 18th @ noon: Cutoff for placing orders to be shipped nationwide before Christmas.
    Wednesday, December 19th @ noon: Cutoff for placing orders to be shipped within Minnesota before Christmas.Wednesday, December 19th: Last day of regular shipping before Christmas.
    Thursday, December 20th: Last day of MN-only shipping before Christmas. At this point, it is overnight shipping (not flat-rate) only for any last-minute nationwide orders.

    Wednesday, December 26th: Last day of regular shipping nationwide before the end of the year.
    Thursday, December 27th: Last day of MN-only shipping before the end of the year. Last day of overnight shipping nationwide.

  2. A note about receiving orders!
    Although “end of the day” for many businesses is somewhere around 5pm, for UPS deliveries, it is 9pm. How might this affect you? Let me break it down:•Orders placed with us before noon on a given day will be shipped out the next day.
    •Shipped orders arrive two shipping days later. (Orders shipped on Tuesday arrive on Thursday; orders shipped on Wednesday arrive on Friday).
    •Orders arrive based on UPS delivery schedules, which means anytime between X am and 9 pm. Unfortunately, we are unable to guarantee specific delivery times for our standard shipping orders.Say you want an All Season Fillet for your holiday party on Wednesday, December 19th, hypothetically speaking, at 7pm. If your order were shipped out on Monday, December 17th, it could arrive on Wednesday at 5pm, but it could also arrive as late as 9pm. Your party was probably still a hit, but the All Season Fillet arrived too late.The best way to circumvent this requires just a little bit of planning ahead: Have the order delivered the week prior.

    Imagine the same scenario, shipped ahead of time: You place your order at 11:55 am on Tuesday, December 11th. It is shipped on Wednesday, the 12th. It arrives Friday, the 14th—perhaps at a convenient time, but perhaps at 9 pm. You refrigerate your All Season all weekend, and into the next week. On the Wednesday, the 19th, at 6 pm, you lay out a gorgeous array of edible art, centered around our fillet and your party guests rave to their friends and family about the delicious food at the holiday party for months to come.

    TL;DR All of this more succinctly here.

  3. Keep up with the latest deals!
    Sign up for our newsletter. Any online or mail order deals will be tied to a coupon code, and our newsletter is the first place to receive those codes.When you subscribe to our newsletter, you will immediately receive a code for 15% off any order. Active subscribers (those of you who regularly open those newsletter links) receive additional deal offers. There’s a form to sign up for our email newsletter located at the bottom of our website homepage.

  4. A note about our staff!
    December is a hectic month around Northern Waters Smokehaus. The sheer volume of production that goes in our facilities, the sometimes Summerlike lines of patrons rounding out their holiday gift shopping, and the hundreds of orders that ship out each week between Monday and Wednesday. Sometimes it can all feel like a blur.If some error does occur with your order, or you aren’t totally satisfied with our product or service, let us know, be patient with us, and we’ll do what we can to make sure you are. We’re all in this together. Like High School Musical, but with more smoked fish.

    porketta
    here’s a lovely photograph of our porketta, to ease your weary eyes from this wall of text.

    5. We have been included in a number of holiday gift guides!Thank you, everyone who included us in their gift guides! Check them out below.

    Twin Cities Business Magazine 2018 Corporate Gift Guide

    Hemispheres Eat, Drink, & Be Merry

    City Pages Ultimate Minnesota Gift Guide For Foodies

Happy Friday, friends. Until next time.

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The Art of Gift Giving

Let’s face it, not everyone is good at giving gifts. Remember that Seinfeld episode? The one where Jerry gives Elaine 182 dollars to her snarky response, but then weeps when given a beautiful wooden bench she asked for, complete with a Yeats-quoted card (from Kramer, of all people).  Now, there’s the art of gift giving.

“Think where man’s glory most begins and ends and say my glory was I had such a friend.” – Yeats

At the Smokehaus, we appreciate fine and thoughtful things, and pairing certain items together for special gift boxes throughout the year brings us great joy. We know many of our mail order customers have been to the Canal Park deli on a special trip to Duluth. They have fond memories of being in our small shop, of traipsing around the Northland for summer fun and whimsy, all coupled with the mouth-watering goodness that filled their bellies and their memories. And perhaps, you’ve thought about how to bring the feelings of the Smokehaus into your own dining room.

We do understand giving the gift of specialty food mailed right to your door is a luxury, and that’s why we send the freshest product, handle and package each item with care and respect, and are sure to email or call you with any questions about your order or desired delivery time. (We even accept custom gift box orders.) We hope you feel giddy when you receive these special boxes of smoked delicacies. And we hope you will send a gift box to a friend someday, or a mother, for a special occasion, or to share together over beers on the deck, recounting all the hilarity and inside jokes from that last trip up the shore.

Gift Boxes Courtesy of the Smokehaus

Order Mother’s Day Gift Boxes by Wednesday, May 10th to ensure delivery before Mother’s Day.

Order Father’s Day Gift Boxes by Wednesday, June 14th, to ensure delivery before Father’s Day.

Order Northern Bagel Sandwich Kits anytime for that special someone, or special people. The Northern Bagel has been featured on our menu since 2001.

How many times have you been to the Canal Park deli? Who did you come with? Leave comments above.

Cheers, friends! And Happy Gift Giving!