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10 Things: Mail Order Edition

Mail Order Season has officially begun –for us that means our volume of shipments goes through the roof and this year we’re sending more boxes than ever. A team of about 2 turns into a team of about 10. A once quiet office turns into a loud machine of box making, choice 90s tunes, taping boxes, carefully hand-packing boxes, labeling boxes, and waving at the UPS guy as he takes our boxes into the world. Boxes are crammed in every available place – and we’re restocking hundreds daily. We’re doing everything we can to bring our deli to your doorstep, but there are some things for you to consider during this holiday season.

 

#1. Meats typically ship frozen. When ordering the larger meats, like 7 pound Hams and 4 pound Porkettas, think about the timing of your event. You may need an extra day or two for the meat to thaw before you can lovingly prepare it for your guests.

#2. We do everything we can to get your order to you as quickly as possible, but weather and UPS operational issues are out of our control. Typically, you can receive orders from us pretty quickly. For orders placed by noon Sunday-Tuesday, we ship your order the next day (if product is in stock). For those in Minnesota, we also ship on Thursdays. Food is shipped UPS 2-day so that it arrives cold on your doorstep. From time to time, Mother Nature gets in the way of the 2-day shipping timeline. And every so often UPS experiences technical issues or trucks break down. It’s so unfortunate when this happens, but we’ll be in touch with you, and happily replace an order if it arrives warm, or extend some other nicety depending on your situation. We’re here to help.

#3. Sustainability is very important to us. We understand that shipping our products across the US has a negative impact on the environment. We’re doing our part to help, and we hope you will too. Your cardboard box with our logo on it is recyclable – just make sure to take the packing tape off and dispose of it. All of our boxes are packed with a “Jean Jacket” liner. They’re soft and squishy, and biodegradable! They can be thrown out or you can take the polyfilm off the liner and compost the blue denim fibers inside. As for the ice packs, please reuse if possible. Use them in your lunch box, on a picnic, or keep in your freezer for just the right occasion. If you need to dispose, they are 100% water soluble.

#4. Give us a call when needed. We’re not robots here. We like to think we’re pretty helpful actually. If you have a question regarding an order, just give us a ring. If you’ve got a question about where your package is, also give us ring, we can easily track your package.

#5. Ordering online is the way to go when possible. Our website ordering process is very smooth. And we’re always looking for ways to add new things to the experience. When you order online, you’re more likely to get coupons emailed to you as well! 15% next order? Yes, please!

#6. Use and care of our products is now included in the yellow slip that comes in your box. If you haven’t noticed that bright yellow slip, check it out! Use and care for our products is as follows:

  • Smoked Fish – Fully cooked and ready to eat. Enjoy or freeze within 3 weeks of date on package.
  • Smoked Meats – Fully cooked and ready to eat. Enjoy or freeze within 1 week of receiving.
  • Salumi – Shelf-stable. Best kept in butcher paper, in your cupboard. Discard or eat rind, slice as needed and enjoy within 1 month.
  • Raw Sausages – Not cooked. Cook as desired, ensuring internal temperature reaches 155 degrees. Use or freeze within 1-2 days.

#7. All of our food is hand-made. We are not a factory. We are a small shop. We hand-make all of our products in small batches. The path of the product from raw meat to fully smoked to being packaged up for nationwide shipping is quite a process. We take pride in this process, and we put love and creativity into every step of it.

#8. Many people love to send our food as gifts during the holidays, but don’t send it as surprise! Since the food must remain cold, it’s good to let the recipient know it’s coming. They’ll want to grab that box as soon as it comes and move the food to their refrigerator. It’s also good to point out here, that we don’t require a signature for delivery. It’s important that the food be dropped off and received as soon as possible after drop off. If we required signatures, it’s more likely the transit time could be extended beyond 2-days, and more likely the food would become spoiled.

#9. We vacuum seal most of our smoked fish and meats. We do this for many reasons. It’s a safe way to transport food for shipping and it looks nice too! If the seal breaks during transport, you mustn’t worry, it’s still safe to eat. Only if the food arrives warm should you throw it out, and call us right away.

#10. Check out some of the newly added items in our Mail Order department! We are now selling the a 3 pound Porketta and Smoked Ham Steaks. We also kept our wildly popular Cajun Finn Kit and Northern Bagel Kit. Think of these as the perfect addition to a special occasion, or the creative alternative to a birthday cake! Find these in the “Gifts” section of our website.

Ok, that’s it for now lovely people – those boxes don’t pack themselves! Place those holiday orders soon, and remember we’re always here to help.

 

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5 Things

Today I feel as though a veil has been lifted from my eyes. As I wandered the three levels of NWS HQ, observing and probing my co-workers with questions about the tasks at their hands, I realized that the small company I began working for nearly five years ago, and the small spaces I have haunted for the same amount of time are expansive and dynamic and chaotic enough that they can still surprise me. Today, I’d like to talk about my impressions and interactions while floating about pestering my co-workers, then hit you with some good ol’ advertisement. Let’s go floor by floor:

  1. 3rd floor: I entered the office and immediately saw two new faces hard at work. I haven’t even caught their names yet, they were so embroiled in their work, digging out items from the deep freeze, vacuum-sealing chunks of salmon, and taping shut fully packed boxes. The mail order department processed 87 orders this week alone, and they are still just at the foot of the mountain that is our holiday mail order season.
    Frozen bison buddies destined for insulated boxes

    The surroundings toe the line of order and chaos. Zip-tied bundles of flattened boxes are piled high in canted and zigzagging stacks top a labyrinthine arrangement of shelves. The wall of product label sticker spools is functional, if disorganized.

    This week, twenty pallets of recycled denim box-liners were delivered to DeWitt-Seitz and our off-site storage area. 4ish- by 3ish- by 6ish-foot boxes of them are stacked in the office, and various corners of the floor. We have even requisitioned a room down a winding path of hallways that I had not travelled before I began researching this week’s blog to stack our boxes and liners, which is filled to the ceiling/skylight.

    This is not my first Winter here. I know what to expect. It still struggle to imagine the extent of the activity that will occur in this small office suite over the next month-point-five.

  2. 1st floor: Upon entering the deli, I was asked to join a mini-band. Unsure exactly what that entailed, I withheld my decision and awaited their explanation. A mini-band, it turns out, is a band of individuals of any size which specializes in small instruments: mandolin, “tiny drums,” jaw harp, ukulele, kazoo etc. I was recruited as the hypothetical toy piano specialist. We probably would have had a song written within minutes had a line of customers not appeared. The future of the band is unclear, but it feels good to be exposed to these sorts of ideas on a regular basis.
  3. Loading dock: Pine bough is easily one of the best scents in the entirety of olfactory stimulus, and this week is the transition time into Winter decorations at DeWitt-Seitz Marketplace, so walking through the loading dock behind our shop (a roughly one-hundred times a day occurrence) has gone from mundane task to repeated entanglement with the Sublime. Right outside of our backdoor there is a stack of wreaths. I hope they hold off on hanging those wreaths a few days longer at least, because I don’t want to be the weird guy sniffing them once they have been hung.
  4. Basement: When I made it down to the basement, the production team was setting up to handle a massive volume of cabbage. In less than two hours, they told me, they’d have begun the pickling of 150 lbs of sauerkraut. Three of them divided up into one cleaner and two cutters.
    Cutters cut, cleaners clean.

    In my assumed mode of fascination, I asked, “what do cutters do?”
    “They cut,” was the curt response. “Would you like to know what the cleaners do,” they followed up.
    I bit.
    “They cut too.”

    After a good laugh at my foolishness, I learned that before the cabbage is cut, salted and left to pickle, the heads are thoroughly cleaned so that there are no contaminants in the mix or on the cutting boards. Sauerkraut pickles for a month before it hits our shelves and sandwich line. Our kimchi ferments for a week before we package it.

    Also in the basement, I found the mop closet still under construction, and snapped a photo.

    There are many lessons to be learned in the smokehouse proper, as the folks working down there have countless hours of hands-on experience creating the amazing food we sell.

    I also found a few purple tomatoes among the heirlooms. Purple is my favorite color, so this pleased me.

  5. Good ol’ advertisin’: There is a new mail order porketta option available this season. Previously, our porketta was available online in whole 4 lbs increments. Now it is available in 3 and 4 lbs increments. This is great for those who are shopping with a budget, or simply don’t have quite as many mouths to feed. Our porketta has been featured in Bon Appetit magazine and has been featured on many of my daily sandwich creations lately. It is simple to work with but highly versatile, made with the highest quality berkshire pork, seasoned to perfection and slow-roasted in the smoker.For a very limited time, we have smoked ciscos in stock. If you’ve been craving them, stop in this weekend, because they go fast.

    One final note before you go: Monday, November 19th is the last day of our mail-order turkey special. Any purchase of a whole turkey breast made by Monday will come with a free 8oz tub of crayo.

Catch you next week, Thingerinos.

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Smokehaus Guide to Thanksgiving

Maybe you’re the person who effortlessly hosts dozens of guests without a shred of anxiety. If you are this unicorn, this isn’t for you. Also, I resent  you a little. This is for the folks simultaneously creating Pinterest boards, flipping through Bon Appétit, and watching the Food Network.

Now, I am that person psychotically researching to prep for turkey day – but let me explain why. My home is 600 square feet (my husband and I used to live in an actual tiny house, so we call this our “big” house), my oven is tiny, my refrigerator is tiny, my dog will be distracting me the entire time I’m cooking and he is NOT tiny, and for the first time in my life … I’m hosting Thanksgiving for my family. EEK.

But! There is hope. I don’t actually know if you can win Thanksgiving, but dammit I’m going to win.  Follow my tips below to avoid the meltdown on game day (I’m talking about cooking … not #sports).

The Turkey:

My teeny tiny oven can’t handle the full bird (and to be honest the thought of attempting to perfectly cook a 10 lb turkey terrifies me). I ain’t taking any chances so I got myself a couple turkey breasts from my favorite Smokehaus (ours – duh).  Here’s a link so you can get your very own beautiful bird.

Smoked Turkey Breast

Bonus! We will be offering a FREE 8oz Crayo for those purchasing their Mail Order turkey breast November 1-19th. Stay tuned! “What is Crayo?” you ask? A beautiful marriage of mayo, dried cranberries, walnuts, and garlic, blended to creamy perfection. It’s what you need for the day after Thanksgiving for leftover turkey sandwiches.

Crayo

Dessert:
I don’t (can’t) bake. I love intuitively cooking and measuring ain’t really my thing. Aka … if you’ve ever eaten anything I’ve baked – I’m sorry. You were kind to lie to me and tell me that it was good but I know the truth. Some of you will also lie to me after you read this and personally tell me that I’m a capable baker. And you’re still a liar.

I plan on purchasing (or maybe even begging  a guest to do it) store bought pies. And I don’t even feel bad about it, and neither should you if baking isn’t your jam.  BUT! I know the perfect way to add a homemade touch – whipped cream! It’s a crowd pleaser and dead simple to make with your stand mixer. Here’s what you’ll need :

-1 cup heavy whipping cream (this is NOT the time for low fat health nut junk, trust me)
-1 cup confectioners sugar
-1 teaspoon vanilla extract (pro tip, make your own! Vodka + vanilla beans + time = vanilla extract doesn’t cost 7 million dollars an ounce)

If you can, stick the mixer bowl and whisk in the freezer for a bit to cool them down. Just beat the cream until stiff peaks are about to form. Beat in the vanilla and sugar until peaks actually form. Try not to over-beat, as the cream will get butter-like and lumpy. Make the whipped cream a day or two before and store in the refrigerator. And … make more than you think since you have no self control and will eat half of it right out of the bowl. Or maybe you’re better than me. Stop bragging.

Entertaining the guests while you finish cooking:
Here’s the dilemma – you’re trying to finish up the last bits of cooking and your guests arrive. You’re torn between saying hi/chatting with your loved ones and finishing your masterpiece in the kitchen. Your guests sense this … and these beautiful morons whom you love (who have NO boundaries or sense of personal space) come into the kitchen, stand in your way, and small talk you to the point of insanity. Mother, I love you.

I’ve devised a genius plan that is kind to your guests and keeps their smiling selves out of your freaking way  Each year I decorate my home with garlands of cranberries around the Holidays. It’s a fun, eco friendly way to add some jazz to your house for the holidays. All you’ll need is a few pounds of cranberries (check your local health food store to see if you can buy them in bulk), thread, and sewing needles.

Set the table with the ingredients each guest will need to make the garlands in a cute lil paper bag (plastic is for tossers) and set them to work. When dinner is ready, recruit the most eager helper (hi mom!) to gather the garlands and set them aside. Then you roll up to the table with all the peacefully executed food and your peeps are already sitting down  (yay for not having to wrangle them). They all say “WOW!” “We were so busy loving our activity that we forgot you were even cooking!” “This is great all over again!” “You’re the best!” Maybe that doesn’t happen, but maybe it does. Either way, you’ve made tasty food and kept your guests happy.

They feel like they’re helping (and they are helping), they’re making decorations for you, they’re out of the way, and everyone is happy. They can even make their own to take home!

Bonus: this encourages community while giving those who are a little more shy something to do with their hands to take the social pressure off.

World peace, one cranberry garland at a time.

^^Actual cranberry garland in my actual house because I am an actual human who is telling you the actual truth. 🙂

And my final tip: say yes to whoever offers to do the dishes. Sit back, sip a glass of wine, gaze lovingly at your fabulous guests, and smile knowing that you are the greatest f****ing host that ever existed. 🙂

 

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“5” Things

Welcome back. We’re gathered here to address some things. There are more than five this week, since I realized halfway into a drive to Chicago that I hadn’t yet drafted the 5 Things™ post last Friday.

  1. Fall hours! For those who have not yet stopped in for a late-evening sandwich to be met with closed doors, we have moved to our Winter hours: 10am-8pm Monday through Saturday, still 10am-6pm Sunday.
  2. Our “library” is up and running! What is more important: Knowledge or Imagination? I don’t have a conclusive answer, but here at Northern Waters Smokehaus we be
    lieve in a combination of both. Our recipes and business practices are rooted in tradition, but cultivated by that special something that only we, as individuals, can bring to the table. I’m supposed to be talking about a bookshelf here. Bookshelves are exciting enough, easy enough to understand their purpose, but the worlds they can contain are infinite and wonderful and complicated and complex. I think, in a way, that Northern Waters Smokehaus is like a well-stocked bookcase. I’m losing track of this metaphor. Here are some photographs.

  3. Coach visited us! John, aka Coach, a gosh-darn Smokehaus legend, came into town for a friend’s wedding, and we had the joy of serving him and his our Hot Pastrami special. In addition to years of dedicated service and top-notch joking, Coach was also an early tester of our mail order Sandwich Kit initiative after his time at NWS. Thanks for being you, Coach.
  4. We placed an order for 3,000 boxes! Mail Order season is a wild world, and it is almost upon us. To the uninitiated, three thousand boxes likely sounds like a lot. It turns out, the uninitiated are absolutely correct, as it doesn’t take a genius to recognize the masochism to which we subject ourselves each winter. Our boxes come from All Boxes Direct, and are additionally packaged with recycled denim insulation (we add a Jean Jacket to every order).
  5. The Hygge Collection is available! I took a semester of Norwegian in college, but I still struggle with the pronunciation of this word. Fortunately, I’m a pretty good Googler, so I found out the word is Danish and denotes a sense of coziness and comfortable conviviality with feelings of contentment and well-being. This collaborative Dewitt-Seitz Marketplace picnic basket—featuring products from NWS, Hepzibah’s Sweet Shoppe, Blue Heron Trading Company, and Amazing Grace Bakery & Café—might bring a little hygge to you or someone you hold dear.
  6. We’re getting another slicer! It’s no secret that a huge part of our business’s success is our mail order market, but we’re not just slinging whole hams, porkettas, and turkey breasts. Previously, a good portion of the M.O. department’s days would be spent on one or both of the slicers downstairs, but now they will never have to leave the comfort of their very hygge office—even to slice their meats.
  7. The afternoons & evenings have slowed down (temporarily)! Obviously we’re grateful that our business experiences a bunch of endlessly busy days, but from time to time it is enjoyable for those of us on the ground floor to have some shifts to unwind, mess around and convince the restaurant across the hall to deep fry a couple of maple sage turkey & cottage bacon Monte Cristos, tell stories, share favorite music, and give curious customers a little extra attention. It might surprise you, but many humans seek personal enrichment and rewarding experiences, even on the clock. Smokehausers are artists, intellectuals, parents, activists, comedians, scientists, and just genuinely good people, and during the slow season, we have the opportunity to cultivate our own personalities within the context of our workplace.
  8. Sandwich Lab is coming up soon! I’ll write more about this in a future post, but plans are already being laid and sandwich experiments are being refined for our new tradition, the Sandwich Lab, in which we re-learn and re-analyze our techniques, pitch and vote on new potential menu items, and eat a lot of food, and which will be held this year on November 6th. We’ll be closing the shop a little early that day, so we have some space to innovate.

That’s all for this week. I hope none of you lost sleep last week over the missed post. I had sustained no debilitating injuries that kept me from writing, just a bunch of gigs in a row that distracted my simple mind. I’m 99.9% sure I’ll be back here with more Things™ next week, same-ish time.

Oh, and about that Monte Cristo: We made it on our haus-made white bread with swiss and cheddar cheese, and they covered it with French toast batter and graham cracker crumbles before they fried it. We enjoyed it, at their request, with our crayo. The marketing meeting notes inform me our delicious crayo—delicious is an understatement, by the way—will be part of an upcoming mail-order special, so stay tuned for more updates about that.

And finally, Happy Halloweekend, ya ghouls!

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5 Things That Happened This Week At NWS

Perhaps you’re a regular reader of this blog, or perhaps this is your first time. Either way, I’ll begin by saying that, by and large, most weeks at NWS end up being very similar—we work the grind. Exciting stuff happens around here so often that the extraordinary ends up feeling pretty ordinary. As such, I usually default to some sort of cheekiness in my introductions to this blog. It livens up the writing process for me. However, I’ve had a realization that some of these seemingly mundane happenings in my workplace might actually be more interesting than I had previously realized, and that maybe I take for granted working one of the coolest jobs I have had/one of the coolest jobs to be had. So, with that, here’s five things that are either pretty rad, or that I’m going to spin into radness, that happened on or around this week.

  1. We got a new POS! For the uninitiated, that’s point-of-sale, not piece of [excrement], though sometimes technology feels like that, doesn’t it? Xevious Stevenson, our awesome Client Success Manager (nabbed that title from his business card, since it seems very fitting, considering the work he put in on our transition day) spent a very full workday installing the system, fielding our plentiful (excessive?) questions, reprogramming the system to our specifications, and cracking jokes alongside us as if he had been a part of our team for years. Transitioning to the new system happened on a very busy Thursday, so we’re grateful to our customers for bearing with us. Our hope is this new system allows us to fully integrate all of our departments seamlessly, to limit the confusion between our several distinct departments we have recently come to know. As a nearly five-year employee, I have been amazed every year by our continuous growth and success. Hard work and commitment to quality appears to pay off, friends.
  2. We have new employees! I’m not sure how shy they are yet, so I’m not going to start dropping names to the masses, but it seems like we’re hiring the cream of the crop. New coworkers are great, because they tend to have very positive outlooks on what a jaded, bitter old soul like me considers tedious work. All jokes asidecough*where’s the joke?*cough—it’s great to have more hands on deck, because the workload has not slowed down for us here at Northern Waters. It’s also always exciting to add to the wall of heights.
  3. We have a tomato surplus! Inventory/ordering/production is a challenging speculative enterprise. Sometimes you’re slotted in a tight barrel of tomato-heavy salads, sauces, and sandwiches, and the next week you realize the weekend crew was totally skunked, and now there’s twelve full racks of tomatoes and nowhere to put half of them. Yes, I just googled surfing slang, and no, there will be no glossary at the back of the book. Anyway, I was very amused by my coworkers’ reactions when the order came in on Monday, doubling our tomato supply. Today, the prep department has been hard at work on a 160-sandwich pickup order, so hopefully that puts a dent in the inventory. And if it doesn’t, I’m crossing my fingers for the return of Meatball Mondays at NWS. Relevant to the topic, here’s a favorite song of mine. The only thing that’s wrong with it is its <2 minute duration.
  4. Olivia sliced a ton of bacon and was pretty excited about it! To be honest, there’s a few people I’ve met in my life who probably dream about slicing and handling this much bacon, so her excitement doesn’t surprise me. This is part of the Sisyphean preparation for the infamous Mail-Order Season, which never really ends, but has vague terminal points in the middle of November and the beginning of January. Back to the bacon—she even provided me with a photograph. Enjoy.
  5. We are on the cusp of two awesome weekends! As I have previously mentioned, this weekend we are heading down to Best of the Wurst, hosted by Sociable Ciderworks. That in itself is pretty cool, but I have no doubts the following weekend is going to top it. On September 29th, at Hoops Brewing and then at Rex Bar, we are throwing a big ol’ public hootenanny to celebrate twenty years of smoking something (mostly fish and meats). There will be free food (provided by us), free beer (provided by us in conjunction  with Hoops), and free music (provided by bands featuring members of our team—curated by myself, Greg the H.R. wizard, and dynamic design duo Jacob and Zac). We’ll be closing the shop’s doors at 4pm, so that all of our employees can party down with you. I didn’t know Eric when he began this business, but just a few moments of interacting him will give you an insight into how proud he is of this little deli.

So, there you have it. Count ‘em up, because you just got six things (and some slick anecdotes) for the price of five. That’s what they call extra value. See you at next week’s five things blog, unless my in-progress exposé on bison pastrami, or the first installation upcoming Practical Guide to Northern Waters Smokehaus series hits the web first, or if you come in and talk to me while I’m working in the deli. Anything is possible if you follow your dreams.

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5 Things That Happened This Week

As Summer pushes onward toward its inevitable end, Northern Waters Smokehaus finds itself embroiled in growing pains and the joy of new beginnings. A lot has been happening around here in the past week—continuations of capital improvements, commencements of new bargains, and the laying of plans for special occasions.

Before my preamble becomes too amble-y, let’s get to our five things:

  1. We have a sink upstairs! This may not sound as exciting as I have made it out to be, but it’s a significant step in the renovation of our third-floor office. For some time we have wanted to expand our food prep capabilities, and that dream is well on its way to being a reality. Next week we’re tearing out the carpet, and then it’s Food Safe City in this joint! Aside from the chaos of remodeling a jam-packed office—who can’t enjoy a little chaos from time to time?—the only drawback is that we’re taking a brief pause on mail orders. Mail order will be on hiatus August 6th-9th due to temporary lack of space.
  2. Totes! We have new tote bags for sale and a special deal running throughout the month of August. It totes slipped our minds to let you know earlier, but here it is:
    When you buy a tote, at time of purchase you get 20% off every item you can fit in that tote. Sandwiches, smoked fish, cheese, tube meats, posters, crackers, beverages, olives, slaws—I could go on,but I believe you get the gist—are all 20% off, so long as you can fit them in your tote bag. Please note, you’ll be buying the tote itself at full price, and the sale is limited to one full tote of discounted goods per customer.
  3. Last pop-up of the Summer! Tonight (Friday) we’ll be at Hoops Brewing slinging tacos from 5pm until they’re gone. The tacos will be tasty and the salsas will be fresh.
  4. Business is good…sometimes too good. Thanks to you, our awesome customers, we have been regularly selling out of a bunch of our inventory. This is a double-edged sword, of course, as our business is thriving, sometimes at the expense of our customers being able to get their favorite items. A frozen Berkshire ham that arrives at our store takes two weeks to become the delicious smoked ham in our deli case, and our salumi cures for up to a month.  Ciscos are fantastic when we have them, but I still haven’t quite figured out when they’re in-season. Production doesn’t really ever slow down for us, and we do our best to keep our little deli fully stocked. So shoutout to you, dear customers, for keeping us on our feet, but please bear with us if you ever catch us without your favorite item. If you’re curious, you can check in with us to see if and when we’ll have a particular item in stock.
  5. Bread joys and woes. Our beloved baker, Jerry, has been steadily honing his craft in our kitchen. All of our rye bread is now made in-haus, as well as the rosemary potato rolls upon which we serve our Monday smokers’ choice special. White bread and stiratos are in the works, but not quite ready for mass-production. Baking bread is truly an art-form, and one we are glad to be adding to our establishment. We recently purchased a new (much larger) oven to bake said bread, though it hasn’t been a perfectly smooth ride thus far. There have been a few technical issues with the oven over the past week that have put a hitch in our production. Fortunately, Jerry is a gosh-darn workhorse, and has us stocked on rye and potato rolls for weeks to come.So there you have it. It’s been a pretty exciting ride around these parts. Thanks for bearing with us in the long lines, and for your patience with us during our growth spurt. You, and our love of good food, are the reason we’re here.

    Stay tuned for exciting updates in the near future. Planning for our 20th Anniversary party is ongoing and we’ll be making announcements soon. Unless I decide to write another blog post in the meantime, I’ll see you next week.

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5 things – What’s New in Mail Order

5 things coming to you from the desk of the Mail Order Director this week. I’ve had an amazing year in 2017 at the Smokehaus. From learning the ropes from my dear colleagues Flo and Mary (and the whole staff really), to being given the autonomy to research and implement new systems and processes to grow this department, to learning that you can have a job that is actually fun, challenging and creative but not all consuming. What a find, I think. I made it through the busy month of December, and now there’s time to breath and dream and scheme (as they say around here) on all the fun things we can do for our amazing customers this year.

For starters – here’s 5 recent additions to our Mail Order website (in case you missed them):

#1 Country Pate (we know it’s not for everyone, but once you try it, you may get hooked) is now offered in 3 sizes: 1/3 pound, 1/2 pound, whole loaf. The 1/3 pound is obviously the cutest, coming in the small container we affectionately call “the casket.”

country pate

#2 We’re working on amping up the grocery items available to ship. Many have asked for them, and more to come. So far, you can purchase our Hausmade Kimchi, Kraut and Crayo. Take your home sandwich-making up 10 notches with these badass items.

crayo sandwich

#3 Cheese and crackers. It’s as simple as that. You can now add Cheese + Crackers to your order for $10. Just need the crackers? You can do that too. And you know you want to add them, because it’s the easiest way to enjoy so many of our products, and the fastest way to get a party started.

cheese and crackers

#4 We have a new section on our website for “Seasonal” items/gift boxes! With our plans to offer new pairings, seasonal offerings, and promotional discounts, you can find all those good things now in the Seasonal section. In case you missed it, right now, we have super awesome Super Bowl snack packs, and a Valentine’s Day box for sweethearts everywhere.

football snacks

#5 And we’ll be working on a great many more things this year! Be on the lookout for Ham Steaks (in case you don’t want the whole 7 pounder), Portioned Porkettas (dinner for 2?), and Atlantic Salmon Boxes including 4 pieces of a single flavor (i.e. we know those purists love the Traditional Style!).

the perfectionist

Please keep eating our food, and staying in touch with us 🙂 We love to hear from you, and we love to feed you.

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5 things – volume 14

Sunday

#1. Smokehaus Party takes place. Smokehausers do like a party. Food and drinks are in abundance, and people laugh and sing and frolic into the wee hours. It’s good for camaraderie, it’s a good release this time of year, and the we count the clock until next time.

Monday

#2. We started to release recipe cards in our mail order boxes! These little beauties feature our products and we’ll be making more and more as the months carry on. Look for one in your next shipment from us!

Tuesday

#3. Our website gets a few tweaks. In preparation for brand new photography, we’ve altered the look of our mail order section to showcase our new photos. Release date is very soon, so keep your eyes peeled. These new shots will knock your socks off!

Wednesday

#4. We slice 59 # of Smoked Berkshire Bacon, and add it to our growing stash for the holiday season. Take a look at some fun facts compiled by Mental Floss last year.

Thursday/Friday

#5. We gear up for none-other-than, Cyber Monday! It’s our first go at the cyber-space madness online shopping day. We think we’ve got a cute little offer, and we hope our amazing customers will take advantage. Cyber space immediately equated to Pigs in Space for us. And so our cute little campaign was born.

pigs in space

 

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5 Things- Vol. 11

HAPPY ALMOST HALLOWEEN!

We hope you’re also listening to Werewolf Bar Mitzvah over and over again. If not… maybe you should start??

5 Things: Here We Go

 

1- It’s test time!

We sent out several of our Delivery, Catering and Mail Order and Deli manager(s) to get their Serve Safe Certification on Monday, October 23rd. Here are some highlights from Dungeon-Master and Iron Man, Harry-boi.

Food Safety Class Hour One:
Things I’ve Learned:
-Jeff, our instructor, could shoot a wing off a jet in an A-10 Warthog.
-Allergies are more common now because we’re “…not eating enough boogers”.
-Scrapbooking is for “gals”.

Hmmm… We do not suggest boogers as a source of protein. But to each their own? (read: ew).

2-Purchasing

Mamma Kath is teaching Deli Manager TK how to be the master of inventory. Every week we receive orders from many local and regional vendors. It takes a great finesse and extraordinary organizational skills to keep all departments orders on track. Orders come in, they are put away, laughs are shared with our great delivery drivers and snacks are had.

Shout out to Jodi from Classic Provisions for being the kindest delivery driver ever. 

3- Mail Order Meat Madness

Once the Holidays season begins it’s pretty hard to stay ahead of the game without feeling a little frantic. So we start getting ready earlier in the year in order to be able to send out our 2,000 boxes around Thanksgiving and Christmas season. This week we sliced 63 lb of Turkey, 49 lb of Andouille, 46 lb of Pancetta and 74 lb of Pork Loin!!!!

4- NEW STICKERS!!!

After probably 10+ years of having our oval stickers we upgraded to these sharp circle cuties! Thanks, Stephen!

5- LOOK MORTY

While our oval stickers where in absence, we used a lot of different stickers to keep your fish, meats, salumi and sandwiches from escaping the butcher paper. It was a busy and confusing summer. Cajun Finns were getting marked “German Brats”, “Italian Style” and/or “Whitefish Sausage” and many other items were also (for a bit) mislabeled. So after dealing with weeks and weeks of back and forth emailing with our sticker vendor, we ordered some “just in case” green circles from Uline.
Oh the fun that has been had with these simple and amazing vessels for creativity. Let’s just say someone around the Smokehaus has been drawing Ricks (from the Adult Swim Show Rick & Morty) all over the place.  We hope some of you enjoy the “LOOK MORTY I TURNED MYSELF INTO A DOOR”.