Not all experiments work the first time — just ask Edison with his 1,000 attempts at inventing the light bulb. So while we’re grateful to our core of loyal customers who loved & supported our No Tipping policy as well as our employees who have embraced this model, it has become clear that many diners are not comfortable with it. Out of the gate it’s also proven challenging to incorporate all of these personnel costs into the business model.
As a culture, we’ve been reading menus one way all our lives. When we rolled in the tip & tax into our competitive prices, it was easy to perceive that number as high. So, as of January 12, 2017 Northern Waters will take on a typical tipping model.
What will change: You’ll see some lower priced items on the menu as well as the addition of some of our favorite sandwiches from our Smokehaus and Deli in Canal Park– like the Cajun Finn, Pastrami Mommy, Cold Turkey & Northern Bagel. We’re also going to make sure that our great daily specials and happy hour are out there on social media. Please tune in!
What WILL NOT change: We’re proud to continue with our paid sick and vacation time for employees — a rarity in our industry. And we assure you that will still have the same high quality, haus-made food you know and love. We’ll continue to use age-old methods to cure and smoke our own meats, support other local businesses by sourcing our ingredients, supporting our employees’ commitment to equity and create a beautiful dining environment.
Lastly, thanks for coming in to Northern Waters. We love making you some of the best food anywhere.
Eric, Lynn and our entire Northern Waters family